Frequently Asked Questions

Do you have a sample rental agreement I can use?

Yes, please download the sample Rental Agreement. Please note that is provided "as-is" and you may need to modify this agreement for your particular situation.

My item was not returned.

Once you have made every possible attempt to reach the other party; contact local law enforcement and advise GoodNeighborRental.com

My item was damaged during rental.

Please attempt to resolve with other party and follow up with insurance if no resolution.

I did not receive payment for my item.

Please attempt to resolve with other party. If no success, report to GoodNeighborRental.com.

Item does not work.

Please advise other party immediately. Attempt resolution and notify GoodNeighborRental.com.

Item was not as described.

Attempt to resolve with other party and report to GoodNeighborRental.com if unsuccessful

I would like to keep the item longer.

Please contact the other party

I want to report a scam.

Please email complaint to GoodNeighborRental.com.

Item was stolen.

Report to GoodNeighborRental.com as well as local law enforcement

I found that rented item was stolen prior to rental.

Attempt to resolve with other party, report to GoodNeighborRental.com. If no resolution; report to local law enforcement.

How is delivery of item handled?

Work out an agreement between parties